Shipping policy

Shipping Policy

Last updated: October 18, 2026

At Brooke, we make our product descriptions as detailed as possible so there are no surprises when your order arrives. We want you to know exactly what you're getting.

Processing and delivery times

Step	Time
Order processing	1–2 business days
Total delivery time to the United States	6–12 business days from your order (processing included)
Shipping cost	Depends on the products in your order — always shown at checkout before you pay

Delivery times are estimates and may be longer during holidays, peak seasons or customs checks. You will receive a tracking number by email as soon as your order ships. Applicable sales tax is calculated at checkout.

Order cancellations

We process orders quickly — most within 12 hours. If you want to cancel your order for any reason, email help@drinkbrooke.com as soon as possible, ideally within 12 hours of placing it, so we can try to cancel it before it is processed or shipped. Orders that have already been processed or shipped cannot be cancelled, but you can still return unopened products under our Refund & Return Policy.

Incorrect or incomplete address

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away: we can only update the address if your order has not been processed yet.

We are not responsible for orders shipped to an incorrect address provided at checkout, or for packages that are refused or cannot be delivered (incomplete address, inaccessible location). In these cases, packages are sometimes returned to us, but not always.

If your order is returned to us, we will offer you either a refund minus shipping costs, or a reshipment at your expense — your choice. A refund or reshipment can only be issued once the returned package has been received at our warehouse.

Lost or delayed packages

If your tracking has not updated for 10 days, or your order has not arrived 7 days after the estimated delivery date, email help@drinkbrooke.com with your order number. We will investigate with the carrier and send a replacement or issue a refund if the package is lost.

Returns

We accept returns of unopened products within 30 days of delivery, for any reason — whether you are unhappy with your purchase or simply changed your mind. To start a return, email help@drinkbrooke.com and we will send you the return instructions and address. Full details are in our Refund & Return Policy.

Contact

Questions about your delivery? Email help@drinkbrooke.com with your order number.