Refund policy
Refund & Return Policy
Last updated: October 18, 2026
You can return unopened products within 30 days of delivery for a refund. Damaged, defective or incorrect items are replaced or refunded at no cost to you.
Order cancellations and changes
We process and ship orders very quickly, so we cannot guarantee any change or cancellation once your order is placed. To change or cancel, email help@drinkbrooke.com as soon as possible with the subject "Cancel my order" and your full name and order number in the message. We will do our best to change or cancel your order if it has not yet been processed at our warehouse.
Returns
Our return window is 30 days from the date your order is delivered. After 30 days, we cannot offer a refund or exchange.
To be eligible for a return:
- Products must be unopened, unused and in their original sealed packaging. For food safety and hygiene reasons, we cannot accept returns of opened pouches or stick packs.
- You must provide your order number or proof of purchase.
Non-returnable items: opened products, gift cards, digital products, and items purchased on final sale.
How to return an item
- Email help@drinkbrooke.com with your order number and the reason for your return.
- We will send you the return instructions and the address of our returns warehouse. Please do not send items back without contacting us first — returns sent to the wrong address cannot be processed.
- Ship the item using a tracked shipping service. For items worth more than $50, we recommend shipping insurance. Items remain your responsibility until they reach us, and we cannot guarantee receipt of untracked returns.
Return shipping costs are paid by the customer and are non-refundable, unless the item arrived damaged, defective or incorrect.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, email help@drinkbrooke.com within 7 days of delivery with your order number and photos of the product and packaging. We will send a free replacement or issue a full refund, including shipping costs — you will not need to return the item.
Refunds
Once we receive and inspect your return, we will email you to confirm receipt and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Shipping costs are refunded only if you cancel before your order ships, or if the item was damaged, defective or incorrect.
Late or missing refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card company — it can take some time before a refund is officially posted.
- Contact your bank — processing usually takes 7 to 14 business days.
If you have done all of this and still have not received your refund, contact us at help@drinkbrooke.com.
Sale items
Only full-price items can be refunded for change-of-mind returns. Sale items cannot be refunded, unless they are damaged, defective or incorrect.
Contact
Questions about returns or refunds? Email help@drinkbrooke.com.